Helpdesk is a portal, or an application which is an integral part of project GPMS Applications.
It is designed to provide the general public to log in and submit complaints or any issues regarding application. The complaints raised are sent over to the administrator of the portal and Admin may assign the raised issues to an appropriate member of the management team for resolving the problem.
Raise Complaints : The user can use this interface to raise complaints, along with the complaint against, subject of the issue, and contact details.
View Complaints : The user can view his complaint and its status under the option 'View Complaints'.
Using this portal, User can upload pdf document, images, audios, videos, photos, signature related to the complaint.